Returns & Exchanges
We want you to love your skincare journey, which is why we offer a 30-day satisfaction guarantee on all Derma E products purchased through our official store. If a product isn't the right fit for your skin, we are happy to facilitate a return or exchange to ensure you find your perfect routine.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to begin the process.
Print Your Label
Select the items you wish to return and download the prepaid shipping label provided by our system.
Package Your Items
Securely pack the products in their original packaging if possible and attach the return shipping label to the outside of the box.
Receive Your Refund
Once our warehouse receives and inspects your return, a refund will be issued to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing