Frequently Asked Questions
Everything you need to know about our clean, clinical, and conscious skincare.
Are Derma E products 100% vegan and cruelty-free?
Yes, we are proud to be 100% vegan and cruelty-free. We do not use animal by-products, and we never test our formulas or ingredients on animals.
What is your 'Refuse to Use' list?
Our 'Refuse to Use' list includes over 2,500 ingredients that are potentially harmful to our bodies and the environment, such as parabens, phthalates, formaldehyde, and sulfates.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental United States. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return the product within 30 days for a full refund, minus shipping costs.
Are your packaging materials eco-friendly?
Sustainability is core to our mission. We use recyclable components and are constantly working to reduce our plastic footprint through post-consumer recycled materials.
Can I use multiple discount codes on one order?
Our system only allows for one promotional code per order. However, discount codes can often be used in conjunction with automatically applied site-wide sales unless otherwise stated.